This policy explains how Our Organisation collects and manages the personal data of natural persons, including retained data.
Personal Data means any information that is related to you and that reveals your identity. It does not apply to personal data that has been rendered anonymous so that you are no longer identifiable. Nor does it apply to the processing of personal data which concerns legal (non-natural) persons.
Our Organisation means Camp Connect Pty Ltd (CAN 630 513 996) and includes any Related Parties (as defined in the Corporations Act 2001). Business Name (ABN) CO CONNECT APP
Our Clients means legal entities (companies, joint ventures partnerships etc) who purchase, use and deploy our Services.
applications, websites, content, products, and services (Service)
What We Do
We at Camp Connect are committed to protecting your privacy.
We are an Australian-based technology company, providing developed software products and services to domestic and international customers (our clients). We develop specialised health and safety, communication, human resources and emergency and software applications to address problems and critical risks relating to unique work environments. Our software is utilised by way of an application to be used on mobile devices and the web for increased accessibility.
Our platform offers our employer clients an content management platform available through its website and accessible on desktop and tablet devices (Platform). Using our Platform, our employer clients modify content, sent communications, add users, add events, review analytics, and mostly create engaging experiences with their workers.
We may give our staff and third-party business partners access to your personal data for the purpose of delivering our software products to you or our clients in Australia or overseas. We will require our clients to comply with this policy, as we will.
1. Information We Collect
“Personal information” or “personal data” is any information about you, from which you can be identified. Our processing of your personal information will depend on our relationship with you, the circumstances of collection and the types of products and services you request from us. We may collect additional personal information from you from time to time.
When You Visit our Website
You are free to explore the Website without providing any Personal Information about yourself. When you visit the Website, use our Platform, or request assets, we request that you provide Personal Information about yourself, and we collect Navigational Information.
Through Your Use of our Services
When you register an account with us, access and use our services, contact our support team, make an enquiry, respond to our surveys or provide feedback or comments or otherwise interact with us or provide your personal information to us. Personal information may include your name, address, email address, telephone number and employment related information. If you are any employee or contractor of our employer client, personal information we collect about you will depend on the workflows created by your employer.
Website Privacy Collection Notice
Indirectly from Your Employer
If you are an Co Connect App employee or a prospective employee of Co Connect App, we may collect personal information directly from you or indirectly from recruitment agencies, your referees or past employers as part of the recruitment process and human resources management. This may include name, address, phone number, employment history and experience and other employment related information. If you are an employee, we may also collect sensitive information about you and you consent to us collecting this information. This may include health information or racial or ethnic origin.
This refers to any information that you voluntarily submit to us and that identifies you personally, including contact information, such as your name, e-mail address, company name, address, phone number, and other information about yourself or your business. Personal Information can also include information about any transactions, both free and paid, that you enter into on the Websites, and information about you that is available on the internet, such as from Facebook, LinkedIn, Twitter and Google, or publicly available information that we acquire from service providers.
Personal Information includes Navigational Information where such information can directly or indirectly identify an individual. Navigational information refers to information about your computer and your visits to the Websites such as your IP address, geographical location, browser type, referral source, length of visit and pages viewed. Please see the "Use of Navigation Information" section below.
We generally do not collect sensitive information about you, unless you provide it to us voluntarily. This refers to credit or debit card numbers, personal financial account information, Social Security numbers, passport numbers, driver's license numbers or similar personal identifiers, racial or ethnic origin, physical or mental health condition or information, or other employment, financial or health information.
You consent to us collecting sensitive information which you provide to us voluntarily. If we need to collect any sensitive information for a specific purpose, we will ask for your consent.
Information we collect from third parties
From time to time, we may receive Personal Information about you from third party sources including partners with which we offer co-branded services or engage in joint marketing activities, and publicly available sources such as social media websites.
Information About Children
The Website and Platform are not intended for or targeted at children under 16, and we do not knowingly or intentionally collect information about children under 16. If you believe that we have collected information about a child under 18, please contact us at Support@coconnectapp.com, so that we may delete the information.
2. How We Use Information We Collect
We Never Sell Personal Information
We will never sell your Personal Information to any third party.
Use of Personal Information
· improve our Platform and Website;
Managing Personal Data
Our systems and processes are designed to comply with our obligations under Australian and EU Privacy Laws, including Australian Privacy Principles (APP) and with EU General Data Protection Regulations (GDPR). We seek similar assurances and undertakings from our clients.
These systems and processes include business methods to demonstrate our compliance to the APP and the GDPR, including open and transparent information handling practices in our day to day operations.
We will implement data protection rules across our organisation and across other legal entities within our control, such as staff and third-party business partners.
We take all reasonable steps to apply appropriate safeguards to protect your Personal Data. These includes:
· having in place a suitable code of conduct; and
· securing your Personal Data in a manner that, amongst other things, prevents any possible discriminatory outcome being assigned to you.
· Penetration testing and cyber security framework.
NOTE: We use Amazon Web Services storage to keep reports secure and safe. We will inform you without delay in the event of any harmful data breach.
Transparency of Purpose
At all times we will ensure that
• the specific purposes for which we process Personal Data are explicit and legitimate;
• those purposes are determined together with our clients; and
• those purposes are clearly consented to by you, at the time of the collection of Personal Data.
Customer Testimonials and Comments
We post customer testimonials and comments on our Website, which may contain Personal Information. We obtain each customer's consent via email prior to posting the customer's name and testimonial.
Security of your Personal Information
We use a variety of security technologies and procedures to help protect your Personal Information from unauthorized access, use or disclosure. We secure the Personal Information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All Personal Information is protected using appropriate physical, technical and organizational measures. For more on Security at Co Connect App, please see https://Co Connect App.com/information-security-policy/.
Retention of Personal Information
How long we keep information we collect about you depends on the type of information. as described in further detail below. After such time, we will either delete or anonymize your information or, if this is not possible, then we will securely store your information and isolate it from any further use until deletion is possible.
We retain Personal Information that you provide to us where we have an ongoing legitimate business need to do so (for example, as needed to comply with our legal obligations, resolve disputes and enforce our agreements).
When we have no ongoing legitimate business need to process your Personal Information, we securely delete the information or anonymise it or, if this is not possible, securely store your Personal Information and isolate it from any further processing until deletion is possible. We will delete this information at an earlier date if you so request, as described in the "How to Access & Control Your Personal Data" below.
If you have elected to receive marketing communications from us, we retain information about your marketing preferences for a reasonable period of time from the date you last expressed interest in our content, products, or services, such as when you last opened an email from us or ceased using your Co Connect App account. We retain information derived from cookies and other tracking technologies for a reasonable period of time from the date such information was created
3. How we Share Information we Collect
We may disclose personal information in accordance with the applicable law and for the purposes described above, including:
· To your employer who is our client;
· To our related bodies corporate;
· To anyone to whom our assets or businesses (or any part of them) are transferred;
· When we may be required, authorised or permitted by law, including to government agencies, regulatory bodies and law enforcement agencies; and
· To any other third party where you have provided your consent.
We may also disclose personal information to third parties such as our contractors, suppliers, agents and service providers who help us deliver, administer and support our functions and activities, including:
· Hosting our servers and website;
· Conducting research, surveys and data analysis;
· Providing IT services;
· Data processing, storage and back-up; and
· Processing payments.
We employ other companies and people to provide services to visitors to our Websites and our customers and users of the Platform Examples may include removing repetitive information from prospect lists, analysing data or performing statistical analysis, providing marketing assistance, processing credit card payments, supplementing the information you provide us in order to provide you with better service, and providing customer service or support. In all cases where we share your information with such agents, we explicitly require the agent to acknowledge and adhere to our privacy and customer data handling policies.
Non-Australian Resident Data
Co Connect App is based in Australia, and your information is stored in servers located in Australia AWS respectively. Please be aware that as Australia is where our central operations are located, any information you provide us, may be transferred from your country of origin to Australia. Your decision to provide such information to us or allow us to collect such information constitutes your consent to this information transfer.
If we (or our assets) are acquired by another company, whether by merger, acquisition, bankruptcy or otherwise, that company would receive all information gathered by Co Connect App on the Website and the Platform. In this event, you will be notified via email and/or a prominent notice on our Website, of any change in ownership, uses of your Personal Information, and choices you may have regarding your Personal Information.
We reserve the right to use or disclose your Personal Information if required by law or if we reasonably believe that use or disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or comply with a law, court order, or legal process.
4. Direct Marketing
If you are our client, we may, from time to time, send direct marketing communications to you about our activities and services and other material that we consider you would find interesting or useful. If you do not wish to receive such direct marketing communications, you can always opt out. If you are receiving email communications from us, there will be a mechanism to opt out contained in each of those emails. To stop receiving other communications from us, you can contact us via any of the channels listed below.
If you choose to opt out of all direct marketing communications, please note that Co Connect App may still contact you and your employees for other reasonable purposes, including information that Co Connect App is legally required to send, notifications of changes to Co Connect App services or policies and information regarding the use, rights, benefits or obligations of users of our services.
5. How to Access & Control Your Personal Data
Reviewing, Correcting and Removing Your Personal Information
We will take all reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date, and we will try to confirm your details through our communications with you and promptly add updated or new personal information to existing records when we are advised. However, we rely on the accuracy of personal information as provided to us both directly and indirectly. We encourage all users (whether of the Website, on our Social Channels or Platform) to regularly review and update their personal information. If any of your details change, please notify us as soon as you can or log into your online profile or subscription centre to update it. If you believe we are holding information about you that is inaccurate, incomplete, irrelevant or misleading, you can ask us to correct it, or delete it altogether.
You have the following data protection rights:
You can request access, correction, updates or deletion of your personal information.
You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information.
If we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
To exercise any of these rights, please contact us at Support@coconnectapp.com or by mail to Co Connect App, 7/191 St Georges Terrace, Perth, Western Australia 6000, Attention: Privacy. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
To Unsubscribe From Our Communications
You may unsubscribe from our marketing communications by clicking on the "unsubscribe" link located on the bottom of our e-mails, updating your communication preferences, or by sending us email us at Support@coconnectapp.com or postal mail to Co Connect App,Co Connect App, 7/191 St Georges Terrace, Perth, Western Australia 6000, Attention: Privacy. Customers cannot opt out of receiving transactional emails related to their account with us.
6. Making A Complaint
We take your complaints seriously and we will attempt to resolve any issues quickly and fairly. If you think that an act or practice of Co Connect App has interfered with your privacy in relation to your personal information, you can contact us using the details below. Please include your name, email address, telephone number and clearly describe your complaint.
If we cannot resolve your complaint to a satisfactory standard, you are entitled to lodge your complaint:
With the Office of the Australian Information Commissioner at: http://www.oaic.gov.au; or
For residents of the European Economic Area and the UK, with the relevant supervisory authority. A list of EU national data protection authorities can be found on the European Commission website at: https://ec.europa.eu/info/strategy/justice-and-fundamental-rights/data-protection_en.
Co Connect App, 7/191 St Georges Terrace, Perth, Western Australia 6000,